When flight schedules go wrong, they go horribly wrong. Terminals become chaotic, with long-delayed and increasingly dishevelled passengers spread all over the concourse. There are queues for €5 vouchers to join other queues for overpriced food. Tempers get frayed. This correspondent once spent 13 very unhappy hours in a sweaty Palma de Mallorca airport waiting for a flight to transport us to the relative luxury of Luton.
Delays such as these are why the EU introduced its flight compensation rules. Brussels declared that when flights arrive at their final destination three hours or more late, the passenger is eligible for €250-€600 in compensation, depending on the distance flown. They were cited by some as a reason to vote to remain in the EU.
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